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Owned and operated by 963 Wellness, our team is ready to help with orders, product questions, or choosing the right wellness setup.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, with transit taking 5 to 8 business days after that. We offer free shipping on most orders within the Continental U.S. (excludes AK/HI).
How do I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment from our warehouse to your door.
What is your return policy?
We offer 30-day returns on eligible items. For full details on the return process and eligibility, please refer to our Return Policy page or send us a message through the form below.
Can I exchange an item for a different model?
Contact us with your order number and the item you would like instead, and we will walk you through the next steps.
How do I choose between an infrared sauna and a cold plunge?
Infrared saunas use gentle heat to support relaxation and recovery, while cold plunges use cold water immersion for an invigorating cool-down. Many of our customers enjoy pairing both into a contrast therapy routine at home.
What should I know before purchasing a red light therapy panel?
Consider the panel size relative to the area you want to cover and where you plan to mount or position it. Our product pages include wavelength specs, dimensions, and recommended use distances to help you decide.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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We aim to answer every inquiry within one business day so you are never left waiting.
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30-Day Returns
Shop with confidence knowing eligible items can be returned within 30 days of delivery.
Free Continental Shipping
Most orders ship free within the Continental U.S., with handling in 1 to 3 business days.
